FAQ

How long does delivery take?

We offer free shipping within the United Kingdom.

Estimated delivery time is 3–5 business days.

Delivery estimates may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather or other unforeseen circumstances.

Is shipping free?

Yes. Standard shipping within the UK is free unless otherwise stated on the product page or during checkout.

How can I pay for my order?

Available payment methods are displayed securely during checkout. We accept the payment methods enabled on our checkout, which may include major credit and debit cards and other supported payment methods.

Is my payment information secure?

Yes. Payments are processed through secure checkout technology. BRIVANAS does not require customers to send payment card details by email, telephone or social media.

How can I contact BRIVANAS?

You can contact us at:

Email: contact@brivanas.co.uk
Phone: +44 753 710 5249

You can also write to us at:

BRIVANAS
13 Links Rd
Aberdeen
AB23 8DD
United Kingdom

Can I cancel my order?

If you change your mind about an online purchase, you may generally have the right to cancel your order within 14 days after receiving the goods, subject to applicable legal exceptions.

Please contact us as soon as possible if you want to cancel an order.

Can I return an item?

Yes. Eligible purchases may be returned in accordance with our Refund & Returns Policy.

Customers should contact us before sending an item back so that we can provide the appropriate return instructions.

How long does a refund take?

Once an eligible return has been received, or where applicable once sufficient evidence of return has been provided, refunds are processed in accordance with applicable UK consumer law.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible at contact@brivanas.co.uk and provide your order number together with photographs or other relevant information about the issue.

We will review the matter and provide the appropriate resolution.