Refund policy

At BRIVANAS, we want you to be satisfied with your purchase. If you change your mind about an online purchase, UK consumer law generally provides you with a statutory right to cancel within 14 days after receiving your goods, subject to applicable exceptions.

Nothing in this policy limits or excludes any statutory rights you may have under applicable UK consumer law.

1. Right to Cancel

For most goods purchased online, you have the right to cancel your order without giving a reason within 14 days from the day you receive the goods.

If your order contains multiple goods delivered separately, the cancellation period generally begins when you receive the last item.

To exercise your cancellation right, contact us clearly stating that you wish to cancel your purchase.

You can contact us at:

Email: contact@brivanas.co.uk
Phone: +44 753 710 5249

2. Returning Your Order

After notifying us that you wish to cancel, you should return the goods without undue delay and generally no later than 14 days after notifying us of the cancellation.

Please contact us before sending your return so that we can provide the appropriate return instructions.

Unless otherwise required by law or agreed by BRIVANAS, customers are responsible for the direct cost of returning goods when exercising the statutory right to cancel.

3. Condition of Returned Goods

Customers may handle goods as reasonably necessary to establish their nature, characteristics and functioning.

If goods have been handled beyond what is reasonably necessary and this results in a loss in value, applicable law may allow us to make a deduction from the refund for that diminished value.

4. Refunds

When you validly cancel an eligible purchase, we will process your refund in accordance with applicable UK consumer law.

Where required by law, refunds will be made without undue delay and no later than 14 days after the applicable legal refund period begins, including where applicable after we receive the returned goods or evidence that they have been sent back.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed with you.

5. Original Delivery Charges

Where a statutory cancellation right applies, we will refund the standard delivery charge where required by applicable law.

If you selected a more expensive delivery option than our least expensive standard delivery option, any refund of delivery costs may be limited to the amount of the standard delivery option.