Privacy policy

BRIVANAS respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Billing address
Delivery address
Email address
Telephone number
Order information
Payment-related information required to process your transaction
Website usage and technical information
Information you provide when contacting customer support

We only request information that is reasonably necessary for operating our store, processing orders, providing customer support, improving our services and complying with applicable legal obligations.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange delivery
Communicate with you about your order
Provide customer support
Process refunds and returns
Prevent fraud and protect our website
Improve our products and website
Comply with legal and regulatory obligations
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

3. Payment Information

Payments are processed through the payment providers made available through our checkout.

BRIVANAS does not need to receive or store your complete payment card details when these are processed directly by a third-party payment provider.

4. Sharing Information

We may share relevant information with service providers where necessary to operate our business, including payment processors, delivery providers, website technology providers, analytics providers and customer-support services.

We do not sell customer personal information.

5. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website usage and, where applicable, support advertising and marketing activities.

For more information, please see our Cookie Policy.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal obligations.

8. Your Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, restriction or objection to certain processing.

You may also have the right to withdraw consent where processing is based on consent.

To make a privacy-related request, contact:

contact@brivanas.co.uk